Frequently Asked Questions (FAQ)

Q: Do you employ your own cleaners?
A: Yes, all of our cleaners go through a detailed interview process.

Q: How can a customer communicate with their cleaner if they have special requirements and the cleaner does their work out of hours?
A: Each site has a customer care book that the customer can write in to communicate with the cleaner and the cleaner can also write in to communicate with the customer.

Q: Do you train and induct your employees?
A: Yes.

Q: What geographical areas do you cover?
A: Our client base is predominantly in the central belt of Scotland, but we can cover contacts throughout the UK.

Q: Do you take on any size project?
A: We are happy to provide a quote for any size project, no matter how big or small. We are always available to visit your site, assess your needs and prepare a detailed written quotation.

Q: Do you operate at weekends and Bank Holidays?
A. Yes, we work all year round.

Q: Do you have an ongoing Quality Assessment procedure?
A. Yes. DOCs use monthly questionnaires for all clients for quality control and feedback. We are also a registered centre for the British Safety Council.

For further information on the services we provide, please click here.
Call us now on 0845 2 602090.